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Help Desk

An internal application for Bloomberg Help Desk Representatives to Deliver Better Customer Service

About Bloomberg Capstone Project

Bloomberg L.P. is a multi-national financial services and broadcast company. They partnered with Carnegie Mellon’s Human-Computer Interaction Masters program to help improve the efficiency of their Analytics department, who provides customer support for its flagship product, the Bloomberg terminal. During this 8 month project, I served as the UX Design Lead on a 5 person team, where we applied our knowledge of HCI to research, design, and prototype a solution for our client.

Team Role

UX Design Lead

Project Type

CMU Capstone Project


8 Months

Want to See the Full Project?

Due to a non-disclosure agreement, I am unable to share screenshots of the software in development, nor elaborate on its usage to the general public. Please enter the proper credentials to gain access.